Return Policy

Opalina has a return policy that allows for order cancellations before the product has been manufactured and shipped. In such cases, a full refund will be provided.

However, if the order has already been shipped, cancellation is not possible.

Returns:

• Before initiating a return, customers must contact Opalina via email at InfoOpalina@gmail.com.

• The return policy is valid for 14 days from the date of receipt. If more than 14 days have passed since delivery, refunds or exchanges cannot be offered.

• To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

Return Conditions:

• Customers are responsible for return shipping costs.

• Return requests must be made within 14 days of delivery.

• All items must be returned in their original condition, including labels and packaging.

• Damaged products are not eligible for refunds.

• Opalina reserves the right to refuse a return if any condition is not met.

• The company is not responsible for address errors made by the customer.

Refunds:

If you haven't received a refund yet, please check your bank account and contact your credit card company, as processing times may vary. If you've done this and still have not received your refund, please contact Opalina at InfoOpalina@gmail.com